Welcome, SpeedNet Solutions
License ID: BTRC-FTSP-2025-1458 | Dhaka North Zone
Active Users
45,280
+2.5% from last week
Monthly Complaints
24
+5 from last month
SLA Violation %
3.2%
-1.5% from last month
Current Grade
A
Valid until July 31, 2025
Last API Sync
2h ago
Successful
Weekly Complaint Trend
Bandwidth Utilization
Notifications & Alerts
Monthly Bandwidth Report Due
2 days agoYour May 2025 bandwidth utilization report is overdue. Please submit within 24 hours to avoid compliance penalties.
API Sync Warning
YesterdayYour last API sync had 3 validation errors. Please check the error logs and fix the data inconsistencies.
Grade Improvement Opportunity
2 days agoYour current SLA response time is just 0.2% away from qualifying for a 5-star service rating. Improve your response time to enhance your overall grade.
Quick Actions
Service Coverage Map
| Requirement | Status | Last Updated | Score Impact | Action |
|---|---|---|---|---|
|
Monthly Bandwidth Report
Required by 5th of each month
|
Overdue | April 30, 2025 | High (25%) | |
|
User Data Sync
Required daily
|
Compliant | June 3, 2025 | Medium (15%) | |
|
SLA Response Time
Required < 4 hours
|
Compliant | June 2, 2025 | High (25%) | |
|
Coverage Update
Required quarterly
|
Due Soon | March 15, 2025 | Medium (15%) | |
|
License Fee
Required annually
|
Compliant | January 10, 2025 | Critical (35%) |
Grading Details
A
Overall Grade
Last evaluated: May 31, 2025
Total Score: 92/100
Compliance Score
95%
Service Quality
88%
Customer Satisfaction
90%
Data Accuracy
94%
Financial Compliance
100%
Improvement Areas
- Reduce average complaint resolution time from 6 hours to under 4 hours
- Improve data submission timeliness - 2 reports were submitted after deadline
- Reduce network downtime incidents - 3 unscheduled outages in last quarter