Total Tickets This Month
1,248
12.5%
vs last month
Open Tickets
437
Resolved Tickets
811
Avg Resolution Time
18.4 hrs
3.2%
vs last month
SLA Target
24 hrs
Fastest Resolution
1.2 hrs
SLA Violation Rate
14.8%
2.3%
vs last week
Total Violations
185
Critical Violations
42
Flagged FTSPs
8
No change
vs last week
Critical Status
3 FTSPs
Warning Status
5 FTSPs
Complaint Volume Trend
SLA Compliance Trend
Monthly Ticket Summary by FTSP
| FTSP Name | Total Tickets | Resolved | Pending | Avg Resolution | SLA Compliance | Status | Actions |
|---|---|---|---|---|---|---|---|
|
SN
SpeedNet FTSP
|
248 | 186 | 62 | 21.4 hrs | 78.2% | Poor | |
|
QL
QuickLink Communications
|
195 | 152 | 43 | 16.8 hrs | 88.7% | Warning | |
|
FB
FiberBangla Ltd.
|
176 | 146 | 30 | 14.2 hrs | 93.2% | Good | |
|
DL
DigitalLink Network
|
142 | 98 | 44 | 19.8 hrs | 82.4% | Warning | |
|
WN
WaveNet Solutions
|
128 | 82 | 46 | 26.4 hrs | 64.8% | Poor |
Showing 5 of 42 FTSPs
Flagged FTSPs
8 FTSPs
SN
SpeedNet FTSP
Critical SLA Breach
Repeated Violation
Open Tickets:
62
SLA Breached:
48 (77.4%)
Avg. Response Time:
32.8 hrs
WN
WaveNet Solutions
Critical SLA Breach
Ignored Complaints
Open Tickets:
46
SLA Breached:
35 (76.1%)
Avg. Response Time:
29.4 hrs
DL
DigitalLink Network
Warning
Increasing Trend
Open Tickets:
44
SLA Breached:
18 (40.9%)
Avg. Response Time:
22.6 hrs
Resolution Time Analysis
Fastest Resolution
Billing Issues (8.4 hrs)
Slowest Resolution
Connection Stability (26.8 hrs)
Complaint Type Breakdown
Speed Issues
38.4%
Connection Stability
24.6%
Billing Problems
16.2%
Service Downtime
12.8%
Others
8.0%
Recent Complaint Log
| Ticket ID | User | ISP | Type | Status | Created | SLA | Actions |
|---|---|---|---|---|---|---|---|
| #4592 | Rahul Ahmed | SpeedNet FTSP | Speed | Pending | 2 hrs ago | 22 hrs left | |
| #4591 | Farzana Khan | FiberBangla Ltd. | Billing | In Progress | 3 hrs ago | 21 hrs left | |
| #4590 | Mohammed Hasan | WaveNet Solutions | Downtime | Pending | 5 hrs ago | 19 hrs left | |
| #4589 | Tahmina Akter | DigitalLink Network | Connection | Resolved | 8 hrs ago | Closed | |
| #4588 | Kamal Hossain | SpeedNet FTSP | Speed | Escalated | 12 hrs ago | 12 hrs left |
Showing 5 of 1,248 tickets