Total Graded FTSPs
42
3
new this month
Grade A FTSPs
12
28.6%
of total
A
Grade B FTSPs
18
42.9%
of total
B
Grade C FTSPs
12
28.6%
of total
C
Manual Overrides
14.3%
6
overridden grades
Grade Distribution
Grade Trend (Last 6 Months)
FTSP Grading Summary
Grading Formula
FTSPs are graded based on the following parameters:
SLA Adherence
25%
Uptime
20%
Latency
15%
Complaint Resolution
15%
MTTR
15%
Packet Loss
10%
Grade Thresholds:
A: 85-100% | B: 70-84% | C: Below 70%
| FTSP Name | SLA | Uptime | Latency | Complaints | MTTR | Packet Loss | Score | Grade | Actions |
|---|---|---|---|---|---|---|---|---|---|
|
FB
FiberBangla Ltd.
|
93.2%
|
99.8%
|
18ms
|
0.8%
|
2.4 hrs
|
0.3%
|
94.5% |
A
|
|
|
QL
QuickLink Communications
|
88.7%
|
99.4%
|
22ms
|
1.2%
|
3.8 hrs
|
0.5%
|
89.8% |
A
|
|
|
DL
DigitalLink Network
|
82.4%
|
98.8%
|
28ms
|
2.4%
|
5.2 hrs
|
0.8%
|
82.2% |
B
|
|
|
SN
SpeedNet FTSP
Manual Override
|
68.2%
|
96.4%
|
38ms
|
4.8%
|
8.4 hrs
|
1.6%
|
68.5% |
C
|
|
|
WN
WaveNet Solutions
|
64.8%
|
95.2%
|
42ms
|
5.6%
|
9.8 hrs
|
2.2%
|
62.8% |
C
|
Showing 5 of 42 FTSPs
Grade History
Grade Change Events
Downgraded to C
April 15, 2025
Maintained B Grade
March 12, 2025
Upgraded to B
February 8, 2025
Manual Grade Override
Admin OnlyC
Score: 68.5%
Recent Overrides
SpeedNet FTSP
June 1, 2025
Auto: C (68.5%)
Manual: C (Confirmed)
Justification: Persistent SLA breaches and high complaint rate despite multiple warnings.
DigitalLink Network
May 28, 2025
Auto: C (69.8%)
Manual: B (Upgraded)
Justification: Significant improvements in last 2 weeks not reflected in monthly average. New infrastructure deployed.
Flagged FTSPs
5 FTSPs
SN
SpeedNet FTSP
Major Downgrade
A → C
Primary Issues:
SLA Breaches, High Complaints
Flagged Since:
April 15, 2025
WN
WaveNet Solutions
Sustained Low Grade
C (3 months)
Primary Issues:
Latency, MTTR
Flagged Since:
March 5, 2025
BN
BroadNet Telecom
Declining Trend
B → B (at risk)
Primary Issues:
Uptime, Packet Loss
Flagged Since:
May 22, 2025
Parameter Performance
Best Parameter
Uptime (97.8% avg)
Worst Parameter
Complaint Resolution (76.4% avg)
Grading Criteria Configuration
Admin OnlyParameter Weights
25%
20%
15%
15%
15%
10%
Grade Thresholds
85%
70%
Below 70%
Grading Frequency
Export & Reports
Scheduled Reports
Monthly Grading Report
Sent to 8 recipients
Smart Alerts
3 Active
Grade Drop Alert
Notify when any FTSP drops by 2 grades in a month
Status: Active
Sustained C Grade
Alert when FTSP maintains C grade for 3+ consecutive months
Status: Active
Improvement Alert
Notify when FTSP improves from C to A within 2 months
Status: Active