Total Complaints
1,248
Validated Complaints
78.5%
Auto-Escalated Cases
142
Most Reported Zones
Dhaka, Chittagong
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Complaint #C1246
Escalated High SeveritySubmitted on June 3, 2025 at 10:18 AM
Complaint Details
Validation & Resolution
User Comments
I visited the DigitalLink Network office in Agrabad to discuss my billing issue. The customer service representative was extremely rude and refused to listen to my concerns. He raised his voice and told me to leave the office when I asked to speak to a manager. This is unacceptable behavior for a service provider I've been with for over 2 years. I demand an apology and proper resolution of my billing issue which has been ongoing for 3 months now.
Evidence
Resolution Timeline
Complaint Escalated
Auto-escalated due to SLA breach
11:00 AM
FTSP Notified
Notification sent to FTSP management
10:45 AM
Complaint Validated
Matched with FTSP CRM record
10:30 AM
Complaint Received
Submitted via mobile app
10:18 AM
Actions
Complaint Validity Checker
Auto-ValidatedCRM Match
Complaint matched with FTSP's internal ticket system
SLA Compliance
Resolution time exceeds agreed SLA for this complaint type
Historical Pattern
Similar complaints from this FTSP in the last 30 days
Auto-Validation Result
This complaint has been automatically validated based on matching records in the FTSP's CRM system and user verification. The complaint has been escalated due to SLA breach and severity level.
Complaint Density Map
Top Complaint Zones
Most Affected FTSPs
Complaint Trends by FTSP
Complaint Categories
Resolution Performance
| FTSP Name | Total Complaints | Avg. Resolution Time | SLA Compliance | Resolution Rate |
|---|---|---|---|---|
|
FB
FiberBangla Ltd.
|
324 | 4.2 hours |
|
|
|
SN
SpeedNet FTSP
|
452 | 8.7 hours |
|
|
|
DL
DigitalLink Network
|
218 | 5.8 hours |
|
|
|
QL
QuickLink Communications
|
176 | 3.9 hours |
|
|
|
WN
WaveNet Solutions
|
78 | 7.2 hours |
|
|